Virgin Online Casino Customer Service

Virgin Casino loyalty program

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Become a Virgin VIP and earn premier bonuses, special gifts, and getaways.

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Like its sister site, Virgin Casino celebrates loyalty via an exclusive VIP program. The parameters for entry aren’t specified on the site, but it’s safe to assume that the monetary value of the kickbacks increases with the amount wagered on the site.

HarrahsCasino.com Formal Complaints Procedure: We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you’ve received, or the way your issue has been dealt with, you can make a formal complaint by writing to njcomplaints@harrahscasino.com, detailing your complaint.To contact our regular Support.

Regular benefits of becoming a Virgin Casino VIP include:

  • VIP bonus offers, as well as birthday bonuses
  • Luxury gifts
  • Promotional events reserved exclusively for VIPs
  • Exclusive prize drawings
  • Dedicated casino host support
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Virgin’s VIPs also receive a bevy of surprise gifts, including premium tickets to local shows and sporting events, all-inclusive weekend getaways, luxury dining, and other customized experiences.

V*Points program

Virgin also supports the virtual currency V* Points. Wagering on real-money games earns 1 point for each of the following:

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  • $15 wagered on 90 Ball Bingo
  • $40 wagered on slots
  • $100 gambled on any other game

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Each V*Point can be converted to $0.01 in cash money, which must be played through once before withdrawal becomes possible. That’s very low even by online casino standards, equating to just 0.01 – 0.07 percent cash back, game depending.

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In other words, if a strong cashback program is a top priority, consider shopping elsewhere.